Compliments, Comments, Concerns and Complaints

Compliments, Comments, Concerns, and Complaints

Comments and feedback are very important to me - they help me to learn and improve.
If there is anything about your treatment that you did not understand, or you feel I could have done better, please let me know and I will do my best to do better in the future.
If you are happy with the service that you received, reviews on my Facebook page or a Google review are very helpful.

 If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible so we can reach a resolution.
Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.
 Make your complaint to me either in person, by phone, by letter or in an email.
I will investigate your complaint within the following few days and will aim to:-
1. Find out what happened and what went wrong
2. Make sure you receive an explanation and an apology if this is appropriate
3. Identify what I can do to ensure that this problem does not arise again
If you feel uncomfortable speaking to me directly or feel your complaint has not been resolved to your satisfaction then you can contact The Institute of Osteopathy complaint resolution service.  The Institute of Osteopathy is an association for osteopaths.
You can contact them by phone on 01582 488 455, email or write to them at The Institute of Osteopathy, 3 Park Terrace, Manor Road, Luton, Bedfordshire LU1 3HN
If you are concerned about safety and would like to make a formal complaint with the regulatory body contact the General Osteopathic Council. Please note that the General Osteopathic Council cannot award compensation.
 You can contact them by phone on 020 7357 6655 x224 , email or write to them at General Osteopathic Council, Osteopathy House 176 Tower Bridge Road, London, SE1 3LU

Copyright ©2018 Anne Johnson Osteopath, All Rights Reserved.